We Want You To Love Your MUD Gloves!
So, if you need to exchange for a different size or color or even a different style, we make it easy.
Returns and Exchanges
You may return or exchange unused product sold and shipped to you by MUD Gloves within 30 days of delivery. Product must not show signs of wear and tear and must be in its original packaging. Proof of purchase, such as a copy of the sales receipt or packing slip is required. You are responsible for shipping the product to MUD Gloves.
If you are exchanging one product for a different product you will be billed or credited the difference.
Shipping Errors and Manufacturers Defects
In the event you received the wrong product or the product is defective, we will pay for the shipping. Product must be returned within 30 days, in its original packaging and with proof of purchase, such as a copy of the sales receipt or packing slip.
Follow These Simple Steps:
- Contact our customer service center (866) 916-1563 for Return Authorization and an RA#.
- Pack the items and mark the outside of the package with the RA#.
If you’re returning via UPS or FedEx or any other shipping carrier please send to the following address:
MUD Gloves – Returns
Northeast Industrial Park BLDG 4
Guilderland Center, NY 12085
If you’re returning via United States Postal Service (USPS) please send to the following address:
Shipping Policy
Ground or Air, You Choose.
MUD Gloves uses UPS for its shipping solutions. We offer ground and air shipment options for you to use. They include:
• UPS Next Day Air
• UPS Ground (7-10 business days)
Please choose from among these options as you consider your shipping needs. UPS does not deliver to P.O. Boxes. For delivery to APO/FPO Mail addresses please call us at 800-475-0567 for additional shipping options. Shipping is provided only to the 48 continental United States.
Click the link above to learn more about UPS sustainability practices. Much of UPS's environmental efforts are focused on improving efficiency, specifically on reducing miles flown and driven and using the most fuel efficient mode of transportation.
All orders take 24 hours to process. You can expect to receive your order within 7-10 days with regular ground shipping.
Local conditions and emergencies take precedence over these standard delivery windows. Use your tracking number to determine the exact time of arrival.
How We Charge
Rates are based on shipping to contiguous 48 states in U.S.A. Your shipping charge will be stated clearly on your check out window in your shopping cart.
Tracking
You will be emailed a confirmation of your order. Call 800-475-0567 for tracking information. You can also consult http://www.ups.com for further tracking information.
